Following the latest government health guidelines regarding the Coronavirus we have followed the recommended advice with the majority of our staff now working from home.
Our on-line store remains open and we can be contacted by email or telephone during our standard opening hours. We would politely request that all customers default to contact by email wherever possible.
Delivery is to the UK Mainland only. All the advertised product prices on our website include free delivery to our standard area postcodes.
Non-standard area postcodes will be subject to an additional charge and this will be shown at the checkout once your delivery postcode is entered.
Any additional charges for out of area postcodes are shown prior to any payment details being taken and you will still have the option to abandon the checkout at this stage if you wish.
The postcodes that currently fall outside of our standard areas are listed below*
AB, BT, D, DD, DG, EH, EX, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, PL, TA, TD, TR, TQ and ZE
*Please note we reserve the right to amend and update this list in accordance with carriage cost charges.
As a guideline only, the majority of items are delivered within two to five working days following your email order confirmation. A specific delivery date will be provided prior to delivery.
Please note that if an item is out of stock, we will advise via email and the order may be cancelled if you wish following written confirmation.
We do not accept any liability for costs involved with delayed deliveries. We will advise on any extended delivery dates by email or telephone.
Deliveries will be made by carrier or a dedicated delivery lorry. We cannot give specific times for delivery.
Delivery charges are based on a one-man delivery to an easily accessible doorstep delivery only.
All goods should be checked thoroughly for damage and delivery notes signed accordingly. If it is not possible to check the goods while the delivery driver is present then any despatch notes should be signed "goods unchecked, as driver could not wait".
Any damaged or faulty goods should be reported within 48 hours of delivery.
Re-delivery and failed delivery costs may apply if a pre-arranged delivery date is missed by the customer. This would be advised of by email and will need to be agreed by the customer prior to a second delivery being made.
We strongly advise that you do not book plumbers/tradesmen until your goods have arrived and have been checked, we are not liable for any tradesmen costs, consequential loss or compensation in any way.